At Kael Glows, we are committed to delivering your orders safely and efficiently. Please read our shipping policy carefully before placing an order.

1. Payment Method

  • We only accept Cash on Delivery (COD).

  • No online or electronic payment methods are accepted at this time.

  • Payment must be made in full to the delivery personnel at the time of receiving your order.

2. Order Processing

  • Orders are processed within 1–3 business days after they are placed.

  • You will receive a confirmation email or message once your order is successfully processed.

3. Shipping and Delivery

  • Delivery times vary depending on your location and may take 3–10 business days.

  • Kael Glows is not responsible for delays caused by the courier or unforeseen circumstances.

  • All shipments are made to the address provided at the time of order. Please ensure it is accurate.

4. Shipping Charges

  • Shipping fees, if any, will be clearly stated at the time of placing your order.

  • Free shipping may be available on select orders or promotions.

5. Order Tracking

  • You will receive tracking details (if applicable) once your order is dispatched.

  • Please note that tracking availability may vary depending on the courier service.

6. Failed or Returned Deliveries

  • If a delivery is unsuccessful due to an incorrect address, unavailability, or refusal, additional charges may apply for re-delivery.

  • Returned orders will be handled according to our Return Policy.

7. Contact Us
For questions regarding your order, shipping, or delivery, please contact us at:
Kael Glows
Email: [email protected]