At Kael Glows, we strive to ensure that you are completely satisfied with your purchase. Please read our Returns and Refund Policy carefully before placing your order.
1. Returns
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Products can be returned within 7 days of delivery if they are defective, damaged, or not as described.
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Items must be returned in their original condition and packaging, along with the proof of purchase.
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Please contact us at [email protected] before initiating a return to receive instructions.
2. Refunds
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Refunds are processed within 3 business days after we receive and inspect the returned product.
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Refunds will be issued via online payment, regardless of the original Cash on Delivery (COD) purchase.
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The refunded amount may take additional time to reflect in your account depending on your bank or payment provider.
3. Non-Returnable Items
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Products that are used, damaged by the customer, or missing original packaging cannot be refunded.
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Personalized or custom-made products are non-refundable unless defective or damaged.
4. Exchange Policy
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At this time, we do not offer direct exchanges. Please initiate a return and place a new order if you wish to receive a different product.
5. Contact Us
For questions regarding returns or refunds, please contact:
Kael Glows
Email: [email protected]